SAFETY AND SECURITY HAS ALWAYS BEEN OUR TOP PRIORITY
(Last updated November 27, 2020)
When passengers return to the Saint John Airport for the first time, they will notice many changes that have been implemented in response to COVID-19 to ensure their health and safety. We believe it is our role and responsibility during the pandemic to prioritize the well-being of our passengers, visitors, employees, tenants, partners, and the Greater Saint John community.
The Saint John Airport is proud to be one of the first airports in New Brunswick to receive recognition of its health and safety measures through the Airports Council International (ACI) Airport Health Accreditation program. We’ve worked hard to receive this global accreditation. And we’ll continue working hard to reassure the travelling public that we are doing everything to ensure our airport is at the top of its game for health and safety – now, and in the future.
Before you take your next flight, watch this video on what to expect at YSJ
Reduced Flight Schedule at YSJ:
• View the Arrivals and Departures schedule on our website for the most up-to-date flight info.
• Air Canada is currently operating 1 daily flight out of YSJ to Montreal.
• Porter Airlines is scheduled to resume flights on February 11, 2021 (subject to change).
• Flair Airlines is scheduled to begin operation in the Spring of 2021 (subject to change).
• Sunwing Airlines is currently accepting reservations for direct flights from Saint John to Cuba. However, these flights are subject to YSJ being approved to receive international flights. There are currently only four cities in Canada with airports that can receive international passengers (Toronto, Montreal, Vancouver, Calgary). We are watching to see if this changes by February 2021 when flight service to Cuba would begin. Stay tuned.
Here’s what passengers can expect when they take their next flight:
• Airport terminal access is limited to passengers and employees only.
• All passengers and airport staff must wear protective face masks. You will not be required to wear a mask if you are a Child under 2 years of age, a person who has trouble breathing, or if you are unable to remove a facemask without assistance.
• Physical touchpoints eliminated or minimized at check-in, boarding, and arrivals.
• Enhanced airport sanitation and cleaning of all surfaces throughout the airport terminal.
• Physical distancing signage and floor markers are present throughout the airport terminal to help passengers adhere to 6-feet physical distancing regulations.
• Hand sanitizer stations placed throughout the airport terminal.
• Passenger processing will be as speedy and efficient as possible, while maintaining airport security as our top priority.
What to do before you leave for the airport:
• Prior to arrival at the airport, travellers are highly encouraged to check-in remotely using the Air Canada mobile app or online at aircanada.com .
• When packing, be prepared to check your luggage, as minimal baggage will be accepted in the cabin of the plane.
• Leave early. We recommend that you arrive at YSJ 90 minutes before your departure as the process of checking-in and boarding will take longer than normal due to social distancing and other safety measures.
Some services offered at the Saint John Airport are temporarily modified:
• Washrooms now have limited capacity to allow for social distancing.
• Connections Bistro & Bar is temporarily closed. The YSJ Market (located post security) will be open 90-minutes before all departing flights.
• Taxis will be available but drivers are not allowed inside the airport terminal and must remain inside their vehicle.
• Meeters and Greeters are not allowed inside the airport terminal and must remain inside their vehicles.
• The airport terminal has only one entrance (middle door) and one exit (near departures) in service. All other doors are locked.
• The child play area is temporarily closed.
What to expect when flying with Air Canada:
• Air Canada will operate a reduced flight schedule and slowly reintroduce more flights out of the Saint John Airport as demand increases.
• Air Canada has adapted their processes from departure to arrival to ensure they are aligned with the latest public health recommendations.
• All Air Canada employees will be wearing face coverings.
• You will be required to wear a face cover throughout your trip.
• You will be asked questions about your medical condition at check-in or at the boarding gate, or both.
• You may be required to have your temperature taken prior to boarding your flight.
• The use of baggage carousels will be adjusted to increase the distance between travelers. Luggage will be spaced. It is recommended that only one person per group or family go to the carousel to collect the luggage.
• For more detailed travel information that puts health and safety first, please view this step-by-step guide, part of Air Canada’s CleanCare+ program.
Other things to know:
• The Province of New Brunswick’s Travel Registration form should be completed prior to travelling. Please note that there are currently restrictions on who may enter the province and Public Health officers are screening passengers on arrival.
• The Public Health Agency of Canada is currently advising travellers to avoid all non-essential travel outside of Canada. For the latest Canadian updates please visit the Public Health Agency of Canada website or Canada.ca/Coronavirus
• Health Canada has developed a suite of tools to help Canadians contain the spread of COVID-19. Click here for more details
• North American airports are committed to protecting passengers and airport workers and limiting the spread of COVID-19. Learn more at www.readyforeveryjourney.com