COVID-19

Saint John Airport COVID 19 Operational Plan

NB Department of Public Health Travel Information

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Before you take your next flight, watch this video on what to expect at YSJ

WHAT TO EXPECT WHEN FLIGHTS RESUME AT YSJ – PHASE 1 RE-OPENING

The Saint John Airport will begin Phase 1 of our re-opening on June 22 when Air Canada will resume domestic flights out of YSJ. We are delighted to welcome Air Canada back. When passengers return to the Saint John Airport for the first time, they will notice many changes that have been implemented to ensure their health and safety.

At the Saint John Airport, safety and security has always been our top priority. We believe it is our role and responsibility during the COVID-19 pandemic to prioritize the well-being of our passengers, visitors, employees, tenants, partners, and the Greater Saint John community.

Here’s what passengers can expect when they take their next flight:
• Airport terminal access is limited to passengers and employees only.
• Physical touchpoints eliminated or minimized at check-in, boarding, and arrivals.
• Enhanced airport sanitation and cleaning of all surfaces throughout the airport terminal.
• Physical distancing signage and floor markers are present throughout the airport terminal to help passengers adhere to 6-feet physical distancing regulations.
• Hand sanitizer stations placed throughout the airport terminal.
• Passenger processing will be as speedy and efficient as possible, while maintaining airport security as our top priority.
• All passengers and airport staff must wear protective face masks. You will not be required to wear a mask if you are a Child under 2 years of age, a person who has trouble breathing, or if you are unable to remove a facemask without assistance.

What to do before you leave for the airport:
• Prior to arrival at the airport, travellers are highly encouraged to check-in remotely using the Air Canada mobile app or online at aircanada.com .
• When packing, be prepared to check your luggage, as minimal baggage will be accepted in the cabin of the plane.
• Leave early. We recommend that you arrive at YSJ 90 minutes before your departure as the process of checking-in and boarding will take longer than normal due to social distancing and other safety measures.

Some services offered at the Saint John Airport are temporarily modified:
• Washrooms now have limited capacity to allow for social distancing.
• Connections Bistro & Bar hours of operation are reduced; open 90-minutes before all departing flights.
• Taxis will be available but drivers are not allowed inside the airport terminal and must remain inside their vehicles.
• Meeters and Greeters are not allowed inside the airport terminal and must remain inside their vehicles. If the short-term parking lot is full, drivers picking up passengers may park in the long-term parking lot; short-term parking rates will apply.
• The airport terminal has only one entrance (middle door) and one exit (near departures) in service. All other doors are locked.
• The child play area is temporarily closed.

What to expect when flying with Air Canada:
• Air Canada will resume flights out of YSJ beginning June 22 to Montreal and October 2 to Toronto.
• Air Canada has adapted their processes from departure to arrival to ensure they are aligned with the latest public health recommendations.
• All Air Canada employees will be wearing face coverings.
• You will be required to wear a face cover throughout your trip. 
• You will be asked questions about your medical condition at check-in or at the boarding gate, or both.
• You may be required to have your temperature taken prior to boarding your flight.
• The use of baggage carousels will be adjusted to increase the distance between travelers. Luggage will be spaced. It is recommended that only one person per group or family go to the carousel to collect the luggage.
• For more detailed travel information that puts health and safety first, please view this step-by-step guide, part of Air Canada’s CleanCare+ program.

Other things to know:
• Air Canada will operate a reduced flight schedule and slowly reintroduce more flights out of the Saint John Airport as demand increases.
• Porter Airlines will resume flights at YSJ on November 12th (subject to change). Porter is preparing to introduce enhanced health and safety measures for its return to service. Details of these initiatives will be announced closer to when flights restart, so that plans are as closely aligned with the latest public health recommendations as possible.
• Flair Airlines is scheduled to begin operation on October 30th (subject to change) Details will be released at a later date.
• The Public Health Agency of Canada is currently advising travelers to avoid all non-essential travel outside of Canada. For the latest Canadian updates please visit the Public Health Agency of Canada website or Canada.ca/Coronavirus

 

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